Tag Archives: Contact

Top 5 Must-have Technologies for Multi-Channel Contact Centers

Brands invest greatly into efforts towards enhancing the customer loyalty. Brand reputation matters and each feedback acquired from a customer could have far-reaching effects, positive or negative, in this world of social media outreach. One way the brands work towards a more personalized engagement with customers is via their call centers. Call centers, unlike the yester-years, are no longer just …

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