Tag Archives: customer care

How Social Media Management Software has improved customer care

The need to increase customer satisfaction using social media platforms has led to the emergence of social media management software. It is growing rapidly such that the business market is expected to hit 37 billion by 2019. So far, the leading SMMS software includes Sprinklr, Hootsuite, Spredfast, and Sproutsocial among others. They have benefited organizations in the following ways; They …

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