Why Customer Engagement Matters

Customers are the key to your business, making strong customer engagement critical for long-term business success. But what makes for good customer engagement? What makes customers happy, and keeps them coming back? According to recent TimeTrade studies, 92 percent of consumers in the United States believe that a great customer experience entails personalized service, helpful and knowledgeable sales associates, as well as fast, streamlined customer service. Businesses must meet customer demands, making shorter wait times, staffing attentive sales people, welcoming customer feedback, and maintaining strong customer relations. Customer relations, in fact, are what keep 57 percent of consumers coming back. And when businesses increase customer intention rates, their profits go up. Why wait? Read this infographic to learn what your customers want, why they want it, and how to better your bottom line with the right customer engagement tools.