Tag Archives: call center

Top 10 Best Practices and Trends in Outsourcing for 2021

Outsourcing has been around for quite some time, from as early as the industrialization era. At that time, companies in the manufacturing sector sent their raw materials to factories in another town, city, or country, assembling the product before shipping it back to its originating place. Companies chose this approach to reduce labor costs, which were lower in developing countries. …

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Top Call Center KPI’s and That You Should Monitor for Success

Knowing the performance of your call centre operations is vital in ensuring that your business is reaching its organizational goals effectively. The most efficient way of doing so is implementing and constantly monitoring the right call center Key Performance Indicators (KPI). These will allow you to accurately measure your targets and the progress in meeting them, improve your overall processes …

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