A Starter’s Guide to Providing an Effective Social Media Customer Support

If you own a business or two, then you’ve probably heard the term “”social media marketing”” from your peers in the industry. Or maybe you’re an advocate of social media marketing yourself – then you know how powerful yet inexpensive it is as a tool to get your brand or product to more audiences who will like it. But there’s …

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6 Ways to Have Better Technical Support Ticket Management

Customer service as an industry has made big waves in recent years, as the internet and social media paved the way for the age of personalization. But as more and more brands use social media to connect with a global audience, having a great product isn’t enough—you need to deliver a personalized brand experience to your customers. Providing a smooth …

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