Tag Archives: Omnichannel

Omnichannel Support: How to Build an Omnichannel Support Strategy

Nothing is more frustrating than reaching out to customer support and having to explain an issue multiple times to multiple people. Unfortunately, too many support structures are still stuck in a single-channel or siloed multi-channel system that keeps tickets and customer information segregated from other facets of the support team. That’s why omnichannel support is so important to create more …

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