Tag Archives: Top Trends

The Future of Technical Support Outsourcing: Top Trends and Things to Know

Nowadays, when customers need assistance, they don’t pick up the phone. Well, not the *old* phone. They pick up their smartphone, open up Twitter, and send a tweet to the brand that they want to talk to. What’s the difference? In the past, complaints and concerns were aired in private, through 1-on-1 calls between customer and support agent. But today, …

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