The Future of Technical Support Outsourcing: Top Trends and Things to Know

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Written by Nagendra

November 29, 2018

Nowadays, when customers need assistance, they don’t pick up the phone. Well, not the *old* phone. They pick up their smartphone, open up Twitter, and send a tweet to the brand that they want to talk to.
What’s the difference?

In the past, complaints and concerns were aired in private, through 1-on-1 calls between customer and support agent. But today, technology like social media has made it possible for customers to air out their grievances and complaints in public, thus making it critical for brands to invest in outsourcing to deliver better and faster support to their customers.

Speed – that’s what customers want in the digital age. If you can’t deliver fast service in today’s fast-paced world, then customers aren’t going to be waiting for you.

If you want to learn about which trends in tech support can help your business thrive in 2019, check out the infographic below.

Future-Of-Technical-Support-Outsourcing

A dedicated full-time digital marketer with 12+ years of experience in the industry. Since 2015, he has been successfully running infographicportal.com, a platform that showcases high-quality infographics across various topics. Nagendra's expertise lies in creating and executing effective digital marketing strategies that drive engagement and growth. His passion for visual storytelling and commitment to excellence has made him a respected figure in the digital marketing community.

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