Tag Archives: Triggers

Customer Anger Triggers and How to Diffuse Them

Being on technical support services can be challenging—to say the least. Appeasing a complaining client requires not only mastery of your company’s products and services, but also top-notch problem-resolution skills and the ability to maintain grace under pressure. Indeed, an irate customer is a regular scenario that constantly tests a technical support representative’s patience and professionalism. Solving a problem for …

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