Tag Archives: Customer

The customer service landscape, like so many industries and fields, has become more complex than ever, with advancements being accelerated by different trends in technology and by changing market preferences. Before, customers were satisfied with getting answers to their queries or just being able to get their purchase with the quality being what is described beforehand, but in this decade, …

Being on technical support services can be challenging—to say the least. Appeasing a complaining client requires not only mastery of your company’s products and services, but also top-notch problem-resolution skills and the ability to maintain grace under pressure. Indeed, an irate customer is a regular scenario that constantly tests a technical support representative’s patience and professionalism. Solving a problem for …

Millennials, the rising generation, are quickly becoming the most desirable demographic among retailers and businesses. Why? This age group, those currently between 20 and 35, are projected to make up over 50 percent of the United States workforce by the year 2020. Even more, they are expected to control up to $24 trillion dollars globally. There is no doubt that …

The Quest for the Ultimate Customer Checkout Experience features six different grocery store checklane configurations that include Scan & Pass, Power Takeaway, Carousel w/Express, Carousel w/Self-Checkout, Power Takeaway w/Express, and High Volume Lane with Self-Checkout & Carousel.   Each configuration lists how much merchandising space would be available and how many employees would be needed to operate each configuration at 100% …