The customer service landscape, like so many industries and fields, has become more complex than ever, with advancements being accelerated by different trends in technology and by changing market preferences. Before, customers were satisfied with getting answers to their queries or just being able to get their purchase with the quality being what is described beforehand, but in this decade, the modern customer has begun to demand faster services such as their products or services delivered faster, as well as additional perks or something special each time their do business with the brand.
Technological advancements in the digital stream such as Artificial Intelligence and chatbots are starting to take over the customer service sector, but it still remains imperative that an excellent customer service is still delivered in a timely fashion and will meet the customers’ ever-growing standards. If this is not met, businesses may find themselves handling a PR disaster in a blink of an eye, considering how fast news can spread in this age.
Here are the top 5 customer service challenges of this decade and what you can do about them to ensure that your customer service is at the top of its game, as seen in this infographic.