Tag Archives: Outsourcing

Over the years, the way businesses operate and distribute workloads has been innovated to evolve. Today, there are two ways organizations can disseminate labor: insourcing and outsourcing. Both approaches have their advantages and disadvantages, but at the end of the day, which one to use all boils down to what best suits your business needs. In a nutshell, both approaches …

Outsourcing has been around for quite some time, from as early as the industrialization era. At that time, companies in the manufacturing sector sent their raw materials to factories in another town, city, or country, assembling the product before shipping it back to its originating place. Companies chose this approach to reduce labor costs, which were lower in developing countries. …

Outsourcing is one of the strategies that companies can use to increase their overall efficiency. For one, when you outsource certain functions of your business, you have more opportunities to specialize in the things that bring in revenue, such as your products or services. As a result, you become more competitive and profitable as an organization. Outsourcing is also a …

Commission management is an integral part of every insurance business. So much of calculation & payments related to commissions becomes challenging for insurers, this is the reason insurers always look for other reliable options. Effective commission management operations in place will be helpful in reducing & controlling the revenue leakage by enabling insurers to handle the various tasks associated with …

When people hear about automation, their first reaction is that robots will become advanced enough to take over their jobs, leaving them unemployed in an extremely competitive job market. That’s why most workers think AI is a threat to their livelihood. But that is a myth. We’re not talking about Terminators here, or a crime-fighting bulletproof RoboCop. In the real …

Nowadays, when customers need assistance, they don’t pick up the phone. Well, not the *old* phone. They pick up their smartphone, open up Twitter, and send a tweet to the brand that they want to talk to. What’s the difference? In the past, complaints and concerns were aired in private, through 1-on-1 calls between customer and support agent. But today, …

The Philippines is emerging as one of the top choices of companies globally for subcontracting today. Data shows that 42.5 million Filipinos are in the workforce with a median age of 23 years old. This spells out a tech-savvy talent pool who can easily meet the demands of employers. Their top-notch quality output, literacy in the English language, and amicable …

Data from different documents, systems, and transactions need to be processed and organized to become useful and beneficial for your business. Apart from that, you also need to have certain skills such as analysis, validation, conversion, and organization to truly reap its benefits. Otherwise, data-related issues would arise and cause damage to your business. However, your employees might not be …

In a corporate world where computers and machines play a major role in business processes, many employers place a huge value on their creative staff. People who can keep their calm during daunting challenges and come up with new, unconventional ways to still make things work despite the odds. Support agents who can handle complaining customers with tact and turn …

Of the countries that are providing business process outsourcing (BPO) services to companies, the Philippines is rising to be one of the prime destinations for those who are looking to outsource their business processes and tasks. BPO has become of the of the biggest contributors to the country’s national economic growth during the past decade, which has resulted in hundreds …