A Simple Guide to Understanding Tech Support Jargon

For those working in tech support, it can be a pain to explain something to a customer who has zero technical know-how.
“What do you mean my computer has bugs? I don’t ever leave it in the garden.”
“Did you say I should connect the mouse? Why does that little pest have to do with fixing my computer?”
These are just some of the most common questions that tech support agents have to put up with on a daily basis. And as technology grows exponentially, the number of terms we use to describe technical stuff is likely to increase, too. That doesn’t seem like good news, but on the bright side, technological innovations have done so much to improve our lives in the past few years.
So to help tech support agents in their jobs, here’s a list of 40 of the most common words in the tech support jargon with their corresponding definitions.

Infogrphic Source: https://intelligentbee.com/2018/11/29/guide-to-understanding-tech-support-jargon/