Technologies

According to recent statistics by Groove, 86% of customers are willing to pay more when they’re experiencing good customer service, while 82% of customers have left a company because of a disappointing experience. This proves that customer support plays a huge role in the success and growth of any company. If you want to establish a good relationship with your …

Nothing is more frustrating than reaching out to customer support and having to explain an issue multiple times to multiple people. Unfortunately, too many support structures are still stuck in a single-channel or siloed multi-channel system that keeps tickets and customer information segregated from other facets of the support team. That’s why omnichannel support is so important to create more …

The Position Of The Cryptocurrency Ecosystem: Amongst the two namely, Bitcoin and Blockchain technology, the state of the cryptocurrency ecosystem will be viewing a clear differentiation. This results in making a few people for being to think that, in future days, which of the two worlds will be surviving. However, right now, the time is right for deeming the condition …

No product is perfect. No matter how hard you try to work on improving your product and adding more features to make your customers happy, there will be people who are not going to like it. That’s just life, and you can’t do anything about it. Or can you? If you can’t make a customer happy, do you just say …

Manufacturing Cycle Time: This is the base metric of the calculations in a manufacturing unit. It measures the ideal manufacturing time of any product from the beginning to the end. If you are able to reduce this time then your plant will outperform. Throughput: This manufacturing metric tells the average production capacity of any machine or process. It is important …

“An ounce of prevention is worth a pound of cure.” This might be one of the most universally accepted axioms in life. Don’t want to get sick? Then eat healthy and rest plenty every day. Don’t want to fall behind on class? Then study your notes everyday. Don’t want your computer to get hacked? Then set up a security solution …

Could your company be at risk? Businesses, no matter how big or small should be concerned about cybersecurity now more than ever. It can be difficult to keep track of cyber threats and make sure your business is secure against each one. With so much information out there how do you know which threats are actually viable? You want to …

Accengage, the European leading Push Notification Technology for Mobile Apps, Websites and Facebook Messenger, releases the 2018 Push Notification Benchmark, based on over 50 billion Push Notifications sent to 900 million mobile users worldwide from January until mid-June 2018. This brand new study reveals for the first time performance indicators by day and hour, as well as average click rates …

It’s really easy to record electronic drum sets. In fact, that’s one of their biggest advantages over acoustic drums. This infographic explains what you need to know in order to get recording in a flash. You have two mains options: audio recording and MIDI recording. Check the drum module on your electronic drum set to see what options you have …

As the Internet of Things (IoT), cloud, and mobile technologies become more widespread in the business industry, cyber-attacks targeted towards the business sector also increases accordingly. This is especially true in the small business sector as recent studies shown that they have become the biggest victims when it came to cyberattacks last year. Not only do they suffer more malware …